$9.95 EXPRESS SHIPPING OR FREE WHEN YOU SPEND $250 OR MORE | AFTERPAY AVAILABLE

0

Your Cart is Empty

 Frequently Asked Questions

Stockists

Hybernate sleepwear is available exclusively through www.hybernate.com.

Payment methods

We accept Visa and MasterCard, Paypal, Afterpay and Hybernate gift cards.

Shipping

Yes, we ship to the US, UK and New Zealand.

Yes, when you spend $250 or more. Australian deliveries only.

Orders within Australia are delivered either by Shippit and their courier agents or by Australia Post. International orders are delivered by Australia Post International.

Orders will be processed and despatched by the next business day.

In Australia, you will receive your package in 1-2 days if you’re in a metropolitan area or 1-3 days if you are in a regional area.

For international deliveries, it depends on the type of shipping you choose (economy, standard or express). Click here to go to our shipping page for more details.

 

No, a signature is not required to leave your parcel but please note that while the courier or Australia Post will do their best to deliver your parcel, if the driver thinks it unsafe to do so (eg. you live on a busy street or the delivery driver could not access your property), they will not leave your parcel.

For deliveries within Australia, if you’re not home your parcel will then be delivered to one of Shippit’s pick up locations (generally this is a nearby newsagency where your parcel will be stored safely and released upon ID being shown), or if it's being delivered by Australia Post it will be left at your local post office for collection.

For international deliveries, if you are not home you will need to arrange for re-delivery.

For more information please contact us at hello@hybernate.com.

If a package is unable to be delivered due to an incorrect address, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or for some other reason, Hybernate is not liable for payment of return shipping costs charged by the courier (which includes any unpaid customs or taxes).

Hybernate is also not responsible for any fees incurred upon re-shipping items to the customer. Customers are responsible for all shipping costs associated with returned packages due to failed delivery.

Once your order is despatched, you will receive a shipping confirmation email from Shippit or Australia Post (if in Australia) or Australia Post International (if international) with your tracking number and a link to track your shipment.

Orders shipped outside of Australia may incur duties and taxes.

You are liable for all duties, customs, and sales taxes based on the requirements of the country where the order is being sent. Upon arrival, a separate payment may be required to release your order. Hybernate is not responsible for the payment of this duty.

For more information on any customs and duties that may be incurred, please contact your local customs office.

Returns and exchanges

We want you to be completely happy with your new Hybernate sleepwear. We understand however that sometimes your order might not be what you wanted so we will gladly exchange your item/s or accept returns where the products are in new, unworn, unwashed condition with tags attached.

If you would like to exchange or return an item, simply email us at  hello@hybernate.com within 14 days of receiving your item/s and include your order number, the items you would like to exchange or return and, if it’s a return, the reason for return. We will then issue you with an exchange or returns authorisation with further instructions. After receiving that authorisation, please send your order within 7 days via trackable post or courier service to:

Hybernate Returns
PO Box 246
Bondi Junction NSW 1355
AUSTRALIA 

Once we receive your item/s, we will process your refund back to the original form of payment and notify you when this has been completed. It usually takes 2-5 business days for the bank to process your refund depending on your bank provider. Please note that any shipping charges will not be included in the refund amount. 

For exchanges, we will not charge shipping for the new item/s to be sent to you.

If you have any questions about shipping and returns, please contact us at  hello@hybernate.com.

Once your return has been received please allow up to 3 business days for your return to be processed. Once your return has been processed you will receive confirmation by email. 

For any delivery issues please contact us at hello@hybernate.com.

Changes can only be made to your order before it has been despatched. In situations where you may have entered the wrong address , please contact us as soon as possible at hello@hybernate.com and we’ll do our best to help. Before submitting your order, please carefully review all cart items, payment, and shipping details.

Gifts

We currently offer a gift card for $168 which includes slim leg pants and a crew neck long sleeve tee. We'd be happy to provide a e-gift card for any value for you however, so please contact us at hello@hybernate.com and we'll arrange one for you.

All items come wrapped in tissue paper and arrive in a special Hybernate shipping box so the recipient will enjoy a beautiful gift experience.

You may also choose to purchase a Hybernate zip up gift bag for $5 if you wish to make the gift extra special.

If you would like us to send your gift directly to the recipient and want to include a gift message, please include your message in the notes section on the shopping cart page.

Sustainability

Hybernate is committed to caring about sustainability which is why we are thoughtful about what we make, how we make it and how we deliver it to you.

For more information, please see our sustainability page

Hybernate sleepwear

Hybernate sleepwear is made of pima cotton sourced directly from Peru which is unbelievably soft, high quality and provides superior comfort for sleeping. You can read more about the incredible attributes of the cotton we use on our cotton page.

Our sleepwear is made to last and by following some simple care instructions, you’ll be wearing your Hybernate pieces over and over again. We recommend washing your sleepwear on a gentle wash in cold water with similar colours. You can use your dryer on a low heat to tumble dry and we do not recommend dry cleaning.

Hybernate sleepwear now comes in five different sizes: 0 (extra small), 1 (small), 2 (medium), 3 (large) and 4 (extra large). For more specific measurements, please refer to our size chart.

Absolutely! We designed our minimalist pieces so they can easily be worn not just in bed and lounging around watching Netflix but also while out and about grabbing a coffee and doing other leisurely things.

x