$9.95 SHIPPING AUSTRALIA WIDE OR FREE WHEN YOU SPEND $150 OR MORE

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 Frequently Asked Questions

Stockists

Hybernate sleepwear is available exclusively through www.hybernate.com.

Payment methods

We accept Visa and MasterCard, Paypal, Afterpay and Hybernate gift cards.

Shipping

Yes, we ship to the US and New Zealand.

Yes, when you spend $150 or more. Australian deliveries only.

Orders within Australia are delivered via Shippit and their couriers, and DHL Express delivers orders internationally.

Orders will be processed and despatched by the next business day.

Below is an estimate of delivery times. How quickly you receive your order will depend on how close you are to a metropolitan area.

Australia

1 - 2 business days

3 – 5 business days if you are in WA, NT, Tas or regional areas

New Zealand

1 - 2 business days

3 -5 business days if you are outside of Auckland

United States

2 - 5 business days

No, a signature is not required to leave your parcel but please note that while the courier will do their best to deliver your parcel, if the driver thinks it unsafe to do so (eg. you live on a busy street or the delivery driver could not access your property), they will not leave your parcel.

For deliveries within Australia, if you’re not home your parcel will then be delivered to one of Shippit’s pick up locations (generally this is a nearby newsagency where your parcel will be stored safely and released upon ID being shown). For international deliveries, DHL Express will leave a calling card and you will need to arrange for re-delivery.

For more information please contact us at hello@hybernate.com.

If a package is unable to be delivered due to an incorrect address, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or for some other reason, Hybernate is not liable for payment of return shipping costs charged by the courier (which includes any unpaid customs or taxes).

Hybernate is also not responsible for any fees incurred upon re-shipping items to the customer. Customers are responsible for all shipping costs associated with returned packages due to failed delivery.

Once your order is despatched, you will receive a shipping confirmation email from Shippit (if in Australia) or DHL Express (if international) with your tracking number and a link to track your shipment.

Orders shipped outside of Australia may incur duties and taxes.

You are liable for all duties, customs, and sales taxes based on the requirements of the country where the order is being sent. Upon arrival, a separate payment may be required to release your order. Hybernate is not responsible for the payment of this duty.

For more information on any customs and duties that may be incurred, please contact your local customs office.

Returns and exchanges

We want you to be completely happy with your new Hybernate sleepwear. We understand however that sometimes your order might not be what you wanted so we will gladly exchange your item/s or accept returns where the products are in new, unworn, unwashed condition with tags attached.

If you would like to exchange or return an item, simply email us at  hello@hybernate.com within 14 days of receiving your item/s and include your order number, the items you would like to exchange or return and, if it’s a return, the reason for return. We will then issue you with an exchange or returns authorisation with further instructions. After receiving that authorisation, please send your order within 7 days via trackable post or courier service to:

Hybernate Returns
PO Box 246
Bondi Junction NSW 1355
AUSTRALIA 

Once we receive your item/s, we will process your refund back to the original form of payment and notify you when this has been completed. It usually takes 2-5 business days for the bank to process your refund depending on your bank provider. Please note that any shipping charges will not be included in the refund amount. 

If you have any questions about shipping and returns, please contact us at  hello@hybernate.com.

Once your return has been received please allow up to 3 business days for your return to be processed. Once your return has been processed you will receive confirmation by email. 

For any delivery issues please contact us at hello@hybernate.com.

Changes can only be made to your order before it has been despatched. In situations where you may have entered the wrong address , please contact us as soon as possible at hello@hybernate.com and we’ll do our best to help. Before submitting your order, please carefully review all cart items, payment, and shipping details.

Gifts

We'd be happy to provide an e-gift card for you. Please contact us at hello@hybernate.com and we'll arrange one for you.

All items come wrapped in tissue paper and arrive in a special Hybernate shipping box so the recipient will enjoy a beautiful gift experience.

You may also choose to purchase a Hybernate zip up gift bag for $5 if you wish to make the gift extra special.

If you would like us to send your gift directly to the recipient and want to include a gift message, please include your message in the notes section on the shopping cart page.

Sustainability

Hybernate is committed to caring about sustainability which is why we are thoughtful about what we make, how we make it and how we deliver it to you.

For more information, please see our sustainabilitypage

Hybernate sleepwear

Hybernate sleepwear is made of pima cotton sourced directly from Peru which is unbelievably soft, high quality and provides superior comfort for sleeping. You can read more about the incredible attributes of the cotton we use on our cotton page.

Our sleepwear is made to last and by following some simple care instructions, you’ll be wearing your Hybernate pieces over and over again. We recommend washing your sleepwear on a gentle wash in cold water with similar colours. You can use your dryer on a low heat to tumble dry and we do not recommend dry cleaning.

Hybernate sleepwear now comes in five different sizes: 0 (extra small), 1 (small), 2 (medium), 3 (large) and 4 (extra large). For more specific measurements, please refer to our size chart.

Absolutely! We designed our minimalist pieces so they can easily be worn in bed, on the lounge and on the street.

Hybernate size chart

Values given are body measurements. To help you choose the best size, we recommend that you compare the measurements with your own and consider how relaxed you want the fit to be.

Hybernate size

0

1

2

3

4

Other

XS

S

M

L

XL

Aus size

6

8

10

12

14

US size

2

4

6

8

10

Bust (cm)

82

87

92

97

102

Waist (cm)

63

68

73

78

83

Hip (cm)

89

94

99

104

109

Helpful tips for finding your perfect fit

Tops/Nighties

These are designed to be worn in bed so we’ve made them super comfortable, relaxed and not constrictive. You should order your regular size as we’ve incorporated just the right level of roominess into them.

Elbow length sleeve teecrew neck long sleeve tee and sleeveless tee items are more of a straight cut so if you like that style, choose your usual size here too but for those who want them extra roomy, perhaps size up for those styles.

Short sleeve tee, V-neck long sleeve tee, short sleeve tee nightie These are a little roomier so choose your usual size but if you’re after a slimmer fit/daytime look, size down for these styles.

Bottoms

Our pants are true to size with a particularly slimmer fit through the lower half of the leg. All our pants are intentionally long, so no need to size up if you happen to be very tall. If you’re still unsure of your size and looking for pants which are particularly loose, you should size up – we find many of our customers tend to buy a larger size in the pants than the tops.

Shelf Bra items

The shelf bra top and nightie both have an inner piece (made of pima cotton and 5% elastane to give it some stretch) – this piece “hangs” within the garment and is lovely and lightweight and flexibly contours your bust. The top/nightie itself is a very relaxed fit and is loose fitting. You should order your regular size in a top if your bust size is anywhere between a B-D cup as the shelf bra has allowance for smaller through to larger boobs. If you’re larger than a D cup, we suggest sizing up, and if you’re smaller than a B cup, consider sizing down.

Still need help?

We are here to help you at any time for your sizing requirements as we want you to get it right. Send an email to hello@hybernate.com and tell us your body shape/size/fit preferences and we’ll help you find your perfect fit.

 

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