Privacy policy

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from hybernate.com.au or hybernate.com (the “Site”).

SECTION 1 – PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies: cookies, log files, and web beacons, tags and pixels that record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as “Order Information”.

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

SECTION 2 – HOW WE USE YOUR PERSONAL INFORMATION

We use Order Information to process and fulfil orders, communicate with you, screen for risk or fraud, and provide you with marketing communications where you have opted in.

We use Device Information to screen for potential risk and fraud, improve and optimise our website, analyse how customers interact with the Site, and assess the success of our marketing and advertising campaigns.

SECTION 3 – SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us operate our business and provide our services. For example, we use Shopify to power our online store and Google Analytics to understand how customers use the Site.

We may also share your Personal Information to comply with applicable laws, respond to lawful requests, or protect our rights.

SECTION 4 – BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide targeted advertising or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising through:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads

You can also opt out via the Digital Advertising Alliance: http://optout.aboutads.info/

SECTION 5 – DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you request its deletion, unless we are required to retain it for legal or regulatory purposes.

SECTION 6 – YOUR RIGHTS

You may request access to the personal information we hold about you and request that it be corrected if it is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before providing access.

SECTION 7 – OVERSEAS DISCLOSURE

We may disclose your personal information to third-party service providers located outside Australia, including in the United States.

By providing your personal information, you acknowledge that these overseas recipients may not be subject to Australian privacy laws.

SECTION 8 – COMPLAINTS

If you believe that we have breached applicable privacy laws, you may contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

SECTION 9 – CHANGES

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.

SECTION 10 – CONTACT INFORMATION

For more information about our privacy practices, or to make a request or complaint, please contact us at hello@hybernate.com.au