Returns

Returns & Exchanges

We want you to be completely happy with your new Hybernate sleepwear. We understand however that sometimes your order might not be what you wanted so we will gladly exchange your item or provide a refund where the products are in new, unworn, unwashed condition with tags attached.

*Please note gift boxes are not eligible for refunds.

If you would like an exchange or refund, simply complete the Returns & Exchanges form enclosed with your order and return the items to us within 14 days of receiving them. Please send via trackable post or courier service to:

Australia returns

Hybernate Returns
Suite 9, 110-126 Botany Road
Alexandria NSW 2015
AUSTRALIA 

United States / Canada returns

Hybernate Returns
1 Chatsworth Avenue #359
Larchmont NY 10538
USA

Once we receive your item/s, we will process your refund back to the original form of payment and notify you when this has been completed. It usually takes 2-5 business days for the bank to process your refund depending on your bank provider. Please note that any shipping charges will not be included in the refund amount.

For exchanges, we will not charge shipping for the new item/s to be sent to you.

If you have any questions about shipping, exchanges or returns, please feel free to contact us at hello@hybernate.com.au.