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Frequently asked questions

Do you have any stores or stockists?

Hybernate is available exclusively online at hybernate.com.au

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Afterpay, and Hybernate gift cards.

Do you ship internationally?

Yes, we ship worldwide.

Do you offer free shipping?

Yes. Free shipping on Australian orders over $250, and US and Canadian orders over US$/CA$400. See our shipping page for all rates.

How quickly will I receive my order?

Australian metro orders typically arrive within 1-2 business days (standard) or 1-2 days (express). US and Canada orders arrive within 2-4 business days from our Charlotte, NC warehouse. See our shipping page for full timeframes by region.

How do I track my order?

Once dispatched, you'll receive a confirmation email with tracking information.

Do I need to pay duties and taxes?

US customers: import duties and taxes are included on all orders shipped from Australia - no additional fees at delivery. Canada and rest-of-world customers: duties and taxes may apply and are the customer's responsibility.

How do I return or exchange an item?

We offer exchanges and refunds on unworn, unwashed items with tags attached, returned within 14 days of receipt. See our returns page for full details and addresses.

What if my order has gone missing?

Contact us at hello@hybernate.com.au and we'll look into it straight away.

Can I change my order after placing it?

Changes can only be made before your order is dispatched. Contact us as soon as possible at hello@hybernate.com.au.

Do you offer gift cards?

Yes - available in a range of amounts. For a custom value, email us at hello@hybernate.com.au.

Do you offer gift wrapping?

Yes. Add a gift box ($14.95) or a Hybernate zip-up gift bag at checkout. To send directly to the recipient with a personal message, add your note in the Order Notes field.

What is Hybernate sleepwear made from?

Hybernate sleepwear is made from Peruvian Pima cotton - a pure natural fibre prized for its extraordinary softness, breathability, and durability. You can read more on our Our Pima cotton page.

How do I care for my Hybernate sleepwear?

Wash on a gentle cycle in cold water with similar colours. Tumble dry on low heat or lay flat to dry. Keep out of direct sunlight. Do not dry clean. With the right care, your pieces will soften and improve with every wash.

How do I know what size to order?

Hybernate comes in XS-XL. See our size guide for full measurements, and check the fit notes on each product page. Still unsure? Email us at hello@hybernate.com.au.

Can I wear Hybernate out of the house?

Our pieces are designed to work beyond the bedroom - for a morning coffee, a school run, or wherever the day takes you.

How does Hybernate approach sustainability?

We think about sustainability at every step - from the Pima cotton we use (natural, biodegradable, hand-harvested) to our Pollastic compostable mailers and carbon-neutral Australian deliveries. Our manufacturing partner holds WRAP and Fair Trade certification. The full story is on our Our Pima cotton page.