Shipping and Returns

SHIPPING

We deliver to Australia, New Zealand, the UK and the US. 

We offer FREE shipping within Australia.

Orders are processed and despatched the next business day.

Delivery Timeframes & Costs

Region

Delivery 
(estimate only)

Cost

Australia

1 - 2 business days

3 – 5 business days if you are in WA, NT, Tas or regional areas

FREE

New Zealand

1 – 2 business days

3 – 5 business days if you are outside Auckland

$40

United Kingdom

2 - 5 business days

$40

United States

2 - 5 business days

$40

 

Australia

Once your order has been shipped, you will receive an email notification with tracking information from our courier company, Shippit, which will give you a more accurate estimate of when your package will be delivered.

A signature is not required to deliver your parcel but please note that while the courier will do their best to leave your parcel, if the driver thinks it unsafe to do so (eg. you live on a busy street or the delivery driver could not access your property), they will not leave it. Your parcel will instead then be delivered to one of Shippit’s pick up locations (generally this is a nearby newsagency where your parcel will be stored safely and released upon ID being shown).  

International

All international deliveries are made with DHL Express and once your order has been shipped, you will receive an email notification with tracking information from them.

A signature is not required to deliver your parcel but please note that while DHL Express will do its best to leave your parcel if the driver thinks it unsafe to do so (eg. you live on a busy street, the delivery driver could not access your property), they will not leave it. They will leave a calling card and you will need to arrange for re-delivery.

Please note that international orders may be subject to additional import taxes and duties. In most cases, those duties are charged once the parcel reaches its destination and these may vary widely from country to country. When you make a purchase from Hybernate, you are liable for any additional duties so please take this into account when placing your order. 

RETURNS & EXCHANGES

We want you to be completely happy with your new Hybernate sleepwear. We understand however that sometimes your order might not be what you wanted so we will gladly exchange your item or accept returns where the products are in new, unworn, unwashed condition with tags attached.

If you would like to exchange or return an item, simply email us at hello@hybernate.com within 14 days of receiving your item/s and include your order number, the items you would like to exchange or return and, if it’s a return, the reason for return. We will then issue you with an exchange or returns authorisation with further instructions. After receiving that authorisation, please send your order within 7 days via trackable post or courier service to:

Hybernate Returns
PO Box 246
Bondi Junction NSW 1355
AUSTRALIA 

Once we receive your item/s, we will process your refund back to the original form of payment and notify you when this has been completed. It usually takes 2-5 business days for the bank to process your refund depending on your bank provider. Please note that any shipping charges will not be included in the refund amount. 

If you have any questions about shipping and returns, please feel free to contact us at hello@hybernate.com.

Hybernate size chart

Values given are body measurements. To help you choose the best size, we recommend that you compare the measurements with your own and consider how relaxed you want the fit to be.

Hybernate size

1

2

3

Other

S

M

L

Aus size

8

10

12

US size

4

6

8

Bust (cm)

87

92

97

Waist (cm)

68

73

78

Hip (cm)

94

99

104

Height (cm)

175

175

175