Shipping and Returns

SHIPPING

For deliveries within Australia, we use Shippit's courier agents (usually Couriers Please) and Australia Post. For international deliveries, we use DHL Express.

Orders are usually processed and despatched the next business day but during busy periods such as Christmas/New Year, sale periods or promotional periods, it may take up to 48 hours. If your order is particularly urgent, please contact us at hello@hybernate.com.au

Delivery Timeframes & Costs

* International estimate is for major metro areas only

Australia

Once your order has been shipped, you will receive an email notification with tracking information either from our courier agent, Shippit, or from Australia Post which will give you a more accurate estimate of when your package will be delivered.

A signature on delivery is not required but please note that while the courier or Australia Post will do their best to deliver your parcel, if you're not home and the driver thinks it's unsafe to leave it (eg. you live on a busy street or the delivery driver could not access your property), they will deliver it to a nearby location for collection by you. In the case of Shippit, this is generally a nearby newsagency and for Australia Post, a local post office. Please note we are not responsible for missing packages once they have been successfully delivered at your delivery address.

If you want to sign for delivery, please contact us at hello@hybernate.com.au and provide your order details.

International

We deliver worldwide. All international deliveries are made by DHL Express. DHL requires that you provide your phone number so that they can contact you about your delivery if necessary. Please provide your phone number at checkout for this purpose. Also please note, DHL does not deliver to PO Boxes so if you would like your package delivered to a PO Box, we will use Australia Post International Express shipping.

Once your order has been shipped, you will receive an email notification with tracking information. A signature is required to deliver your parcel and if you’re not home a calling card will be left and you will need to arrange for re-delivery.

Please note that international orders may be subject to additional import taxes and duties. In most cases, those duties are charged once the parcel reaches its destination and these may vary widely from country to country. When you make a purchase from Hybernate, you are liable for any additional duties so please take this into account when placing your order. 

Carbon neutral deliveries

Our courier deliveries are carbon neutral as we offset 100% of the carbon emissions. For each delivery, our couriers calculate how much carbon is generated from the moment a parcel is picked up to when it's delivered. We purchase carbon offsets to support projects that prevent and reduce greenhouse gas emissions by the same amount to achieve net-zero emissions overall. 

RETURNS & EXCHANGES

We want you to be completely happy with your new Hybernate sleepwear. We understand however that sometimes your order might not be what you wanted so we will gladly exchange your item or provide a refund where the products are in new, unworn, unwashed condition with tags attached.

*Please note sale items are not eligible for refunds.

If you would like an exchange or refund, simply complete the enclosed Returns & Exchanges form within your order and return the items within 14 days of receiving them. Please send via trackable post or courier service to:

Hybernate Returns
Suite 9, 110-126 Botany Road
Alexandria NSW 2015
AUSTRALIA 

Once we receive your item/s, we will process your refund back to the original form of payment and notify you when this has been completed. It usually takes 2-5 business days for the bank to process your refund depending on your bank provider. Please note that any shipping charges will not be included in the refund amount.

For exchanges, we will not charge shipping for the new item/s to be sent to you.

If you have any questions about shipping, exchanges or returns, please feel free to contact us at hello@hybernate.com.au.